Job Description
Join our award-winning customer service team at Oakland Customer Service Hub! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional local support to our diverse community. This role offers competitive pay, flexible scheduling, and opportunities for growth in a dynamic environment. Perfect for students, parents, or professionals seeking weekend work. Apply today and make a difference in Oakland!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, account questions, and service disruptions for Oakland residents
- Document interactions accurately in our CRM system while maintaining data privacy standards
- Collaborate with cross-functional teams to escalate complex issues effectively
- Participate in weekend hiring events to support Georgia-based recruitment initiatives
- Contribute to process improvement initiatives to enhance customer experience
- Maintain detailed knowledge of local services and community resources
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a local business setting
- Exceptional communication skills with fluency in English and Spanish
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently during weekend shifts (Saturday/Sunday)
- Valid California driver's license and reliable transportation
- Availability to attend Georgia hiring events (travel provided)