Job Description
Join our award-winning customer service team in Detroit! We're seeking passionate individuals to deliver exceptional local support during weekend shifts. As a Local Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and professionalism. Paid training ensures you're fully prepared to succeed. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a dynamic environment.
Our commitment to your success includes comprehensive onboarding, ongoing development programs, and a supportive team culture. If you thrive in fast-paced settings and value helping your community, apply today to start your career with us!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product/service inquiries using company systems and resources
- Document interactions accurately in CRM platforms
- Collaborate with team members to resolve complex issues
- Maintain high customer satisfaction metrics
- Adhere to compliance protocols and security standards
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a team environment
- Basic computer proficiency with MS Office Suite
- Flexibility to work weekends (Sat/Sun) and holidays
- Positive attitude and resilience under pressure
- Local Detroit metro area residency preferred