Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of our Baltimore community! We're hosting an exclusive hiring event for weekend shifts where you'll deliver exceptional support to local residents while enjoying competitive pay and a positive work environment. Perfect for students, parents, or anyone seeking flexible weekend hours with growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for Baltimore-based clients
- Resolve service issues using CRM systems while maintaining detailed documentation
- Process transactions and updates with 100% accuracy for local accounts
- Collaborate with regional teams to address community-specific service needs
- Contribute to weekend shift coverage Saturday-Sunday (6am-10pm)
- Identify process improvements to enhance local customer satisfaction
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in local/regional role
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills with Baltimore-area cultural awareness
- Ability to work flexible weekend schedule including holidays
- Strong problem-solving skills for local service challenges
- Passion for community-focused customer support