Job Description
Join Urban Connect Solutions as a Local Customer Service Representative and launch your career with paid training! We're seeking passionate individuals to deliver exceptional support to Chicago residents during weekend shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a dynamic community-focused environment. No prior experience required – we provide all the training you need to succeed!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, service, and account issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet weekly performance metrics for customer satisfaction
- Participate in ongoing training sessions to enhance skills
- Support weekend operations with flexible scheduling
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving abilities
- Comfortable working rotating weekend shifts (Sat/Sun)
- Basic computer proficiency with Windows OS
- Ability to multitask in fast-paced environments
- Customer service experience preferred but not required
- Must pass background check and drug screening