Job Description
Join our dynamic team as a Local Customer Service Representative and make a real impact in Baltimore's vibrant community! We're hosting an exclusive hiring event for weekend shift roles offering competitive compensation, flexible scheduling, and growth opportunities. As the frontline of our operations, you'll resolve inquiries with empathy while enjoying weekend hours that work around your life. Perfect for students, parents, or anyone seeking work-life balance!
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve billing, technical, and service-related inquiries efficiently
- Document interactions accurately in CRM systems
- Collaborate with internal teams to resolve complex issues
- Process transactions and maintain account information
- Uphold brand standards during all customer interactions
- Participate in weekend shift rotations (Sat-Sun)
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Ability to work independently and as part of a team
- Proficiency with basic computer applications
- Flexibility to work weekends (7am-7pm shifts)
- Positive attitude and problem-solving mindset
- Residency in Baltimore metro area preferred