Job Description
Join our elite customer service team at CustomerFirst Solutions! We're hosting a exclusive hiring event for Weekend Call Center Representatives in Baltimore. Enjoy competitive pay, flexible weekend schedules, and opportunities for career advancement. No experience required—we provide comprehensive training. Work in a modern, supportive environment with benefits including health insurance, 401k matching, and paid time off. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM
- Proficient with basic computer applications
- Weekend availability (Sat/Sun 8am-8pm)
- Positive attitude and problem-solving mindset
- Previous customer service experience preferred