Job Description
Join our dynamic team as a Local Customer Service Representative in Fresno, CA! We're hosting a dedicated hiring event for weekend shift roles where you'll be the frontline hero delivering exceptional support to our community. Enjoy competitive pay, flexible scheduling, and a supportive environment focused on your growth. Perfect for night owls seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing issues, order discrepancies, and product concerns using CRM systems
- Document interactions accurately in customer databases while maintaining HIPAA compliance
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Proactively upsell products/services during customer interactions
- Participate in weekend team huddles and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail environments
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in Zendesk/Salesforce and Microsoft Office Suite
- Ability to work Saturdays and Sundays (6 AM - 6 PM shifts)
- Strong problem-solving skills with attention to detail
- Passion for community-focused service and adaptability