Job Description
Join our award-winning customer service team in Atlanta! We're seeking dedicated Weekend Shift Customer Service Representatives to deliver exceptional support to our local community. Enjoy competitive pay, flexible scheduling, and growth opportunities while making a tangible difference in customers' daily lives. Special hiring event in Virginia on October 15th! Apply now to secure your spot at our exclusive recruitment fair.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical teams to escalate complex issues
- Meet/exceed customer satisfaction and performance metrics
- Participate in weekend shift rotations (Sat/Sun 8am-6pm)
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work independently and as part of a remote team
- Must be available for weekend shifts and occasional overtime
- Positive attitude and passion for helping others