Job Description
Join our award-winning team as a Local Customer Service Representative in Kansas City! We're seeking passionate individuals to deliver exceptional support during weekend shifts. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. Perfect for those seeking work-life balance with weekend schedules.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed weekly performance metrics (CSAT, FCR)
- Participate in weekend team training and development sessions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to work independently during weekend shifts
- Typing speed of 40+ WPM with strong attention to detail
- Must reside within 30 miles of Kansas City, MO