Job Description
Join our award-winning team as a Local Customer Service Representative in Chicago! We're seeking passionate individuals to deliver exceptional support during weekend shifts. Enjoy comprehensive paid training, competitive compensation, and a career path with growth opportunities. As the frontline of our client relationships, you'll become an expert in resolving inquiries while building lasting connections. Apply today to start your journey with a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible weekends (Saturday/Sunday shifts)
- Strong problem-solving abilities and emotional intelligence
- Reliable transportation to our downtown Chicago facility
- Must pass background check and pre-employment assessment