Job Description
Join our award-winning customer experience team as a Local Customer Service Representative in vibrant Los Angeles! We're seeking passionate weekend warriors to deliver exceptional support while enjoying flexible work-life balance. This role combines in-person client interactions with remote flexibility, perfect for those who thrive in dynamic environments. Our modern downtown office offers collaborative spaces, cutting-edge technology, and a culture that values growth and recognition.
What You'll Love:
- Competitive hourly pay with performance incentives
- Weekend-only schedule (Sat-Sun) with no weekday obligations
- Hyework model: 2 days in-office + remote flexibility
- Comprehensive benefits package including health/dental
- Clear career advancement paths to team leadership
Responsibilities
- Delocate in-person customer consultations at our LA showroom while resolving complex service inquiries
- Manage remote customer support channels (phone, chat, email) during weekend shifts
- Process transactions and maintain accurate client records using CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Train on new product launches and service protocols
- Contribute to customer experience improvement initiatives
- Uphold brand standards in all client interactions
Qualifications
- Minimum 1 year customer service experience with in-person interactions
- Weekend availability mandatory (Saturday & Sunday shifts)
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Strong conflict resolution and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid California driver's license for occasional client visits
- Spanish bilingual proficiency a plus