Job Description
Join our dynamic team as a Local Customer Service Representative in Minneapolis! We're seeking passionate individuals to deliver exceptional weekend support to our community. Enjoy competitive pay, flexible scheduling, and opportunities for growth while making a real difference in customers' lives.
Why Work With Us?
- Weekend shift flexibility (Saturdays & Sundays)
- Comprehensive training program
- Health benefits for part-time employees
- Employee referral bonuses
- On-site parking provided
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing issues, service disruptions, and account concerns
- Process orders, returns, and service requests accurately
- Document interactions in CRM system with detailed notes
- Collaborate with technical teams to resolve complex issues
- Maintain positive customer satisfaction scores above 95%
- Participate in monthly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM tools
- Ability to work weekends reliably (Saturdays & Sundays)
- Strong problem-solving and conflict resolution abilities
- Valid Minnesota driver's license (if field visits required)
- Pass background check and drug screening