Job Description
Are you seeking a stable career with a competitive hourly rate and flexible scheduling? SF Connect Solutions is hosting a major Hiring Event for Night Shift Call Center Representatives in the heart of San Francisco, CA.
We are looking for passionate individuals to join our elite support team. Whether you are an experienced professional or looking to start your journey in customer service, we provide comprehensive training and a clear path for advancement. Work in a modern, collaborative environment while helping our clients resolve their most critical inquiries.
What We Offer:
- Competitive Pay: $22.00 - $28.00 per hour based on experience.
- Shift Schedule: Full-time Night Shift (10:00 PM - 6:00 AM) with weekend availability.
- Benefits: Medical, Dental, Vision, and 401(k) retirement plans.
- Perks: Paid time off, employee referral bonuses, and a friendly team culture.
Don't miss this opportunity to join a growing industry leader. Apply today for our immediate Hiring Event!
Responsibilities
- Manage a high volume of incoming calls and emails regarding technical support and account inquiries.
- Resolve complex customer issues efficiently while maintaining a high first-contact resolution rate.
- Accurately document all customer interactions, account changes, and troubleshooting steps in the CRM system.
- Identify upsell and cross-sell opportunities to meet departmental revenue targets.
- Collaborate with cross-functional teams to escalate critical issues and improve service processes.
- Adhere to all call scripts, compliance regulations, and company quality assurance standards.
- Provide exceptional service that exceeds customer expectations and builds brand loyalty.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a call center, customer service, or technical support role is preferred.
- Must be available to work night shifts, including weekends and holidays.
- Proficient computer skills with fast typing speed (minimum 40 WPM).
- Strong verbal communication skills and the ability to explain technical concepts simply.
- Ability to remain calm, patient, and professional under pressure.