Job Description
Join our award-winning team as a Local Customer Service Representative in Baltimore! We're hosting a hiring event for weekend shifts to provide exceptional support to our Maryland community. This role offers flexible weekend hours, competitive pay, and opportunities for growth within our customer-focused organization.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and follow up on unresolved matters
- Collaborate with cross-functional teams to escalate complex issues and improve processes
- Participate in weekend shift rotations (Saturday/Sunday) with potential holiday coverage
- Contribute to team performance metrics including resolution rates and first-contact resolution
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Strong problem-solving skills with ability to multitask during peak hours
- Proficient in CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite
- Excellent verbal/written communication and active listening abilities
- Flexibility to work weekends and holidays as required
- High school diploma or equivalent; college degree preferred
- Bilingual English/Spanish speakers strongly encouraged to apply