Job Description
Join our award-winning customer service team in Fort Worth, TX! We're seeking passionate individuals to deliver exceptional support during weekend shifts. Special Hiring Event in Georgia (Atlanta) on Oct 15th! Enjoy competitive pay, flexible scheduling, and rapid advancement opportunities. No nights or holidays required. Apply today and start your career in customer excellence!
Responsibilities
- Handle inbound/outbound calls for local clients with professionalism
- Resolve billing inquiries, account issues, and technical support requests
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for complex escalations
- Maintain 95%+ customer satisfaction metrics
- Participate in weekend shift rotations (Sat/Sun 8am-6pm)
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong conflict resolution and multitasking abilities
- Proficient with CRM software (Salesforce/Zendesk)
- Excellent verbal communication skills in English
- Ability to work independently during weekend shifts
- Must attend Georgia hiring event if selected