Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the voice of our Philadelphia community! We're seeking passionate individuals to deliver exceptional support during weekend shifts while enjoying competitive pay, flexible scheduling, and growth opportunities. Perfect for students, parents, or anyone seeking weekend work-life balance. Our modern downtown office offers a collaborative environment with state-of-the-art technology and comprehensive training. Help us resolve customer inquiries with empathy and efficiency while building meaningful connections with local residents. Immediate start available – apply today to launch your customer service career!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats for Philadelphia-based clients
- Resolve billing inquiries, service disruptions, and account-related issues
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to troubleshoot complex service problems
- Proactively identify upsell opportunities for local business partners
- Participate in weekend shift rotations (Saturday/Sunday 8am-8pm)
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in BPO or retail environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills with Philadelphia-area cultural awareness
- Ability to work independently during weekend shifts with minimal supervision
- Clear background check and drug screening required
- Reliable transportation to downtown Philadelphia office