Job Description
Join Denver Connect Solutions as a Local Customer Service Representative and become the voice of our Denver community! We're seeking dedicated professionals to deliver exceptional remote support during weekend shifts. This role combines the warmth of local service with modern remote flexibility, allowing you to assist Colorado residents from the comfort of your home office. Perfect for those seeking work-life balance while making meaningful impacts in customer experiences.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues for Denver-area customers
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify opportunities to improve customer experiences
- Participate in ongoing training to stay updated on products/services
Qualifications
- 1+ years of customer service experience, preferably in local or remote settings
- Exceptional communication skills and ability to build rapport
- Strong problem-solving abilities with patience and adaptability
- Reliable high-speed internet and dedicated home workspace
- Ability to work independently while collaborating in a virtual team
- Flexibility to work Saturdays/Sundays (8am-4pm Mountain Time)
- Proficiency with CRM platforms and Microsoft Office Suite
- High school diploma or equivalent; college degree preferred