Job Description
Join our award-winning customer service team in sunny San Diego! We're seeking passionate individuals to deliver exceptional support during weekend shifts. Enjoy a flexible schedule while making a real impact on our community. This is your chance to launch a rewarding career with growth opportunities and a supportive culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Update customer accounts and maintain accurate records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution time
- Participate in weekend hiring events and onboarding processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and manage multiple priorities
- Weekend availability (Sat/Sun) and flexibility during holidays
- Positive attitude and commitment to customer satisfaction