Job Description
Join our dynamic team as a Local Customer Service Representative and enjoy the stability of weekly pay with comprehensive paid training! We're seeking passionate individuals in New York to deliver exceptional customer experiences while growing their careers. No prior experience required – we provide all necessary training to set you up for success. Enjoy competitive compensation, flexible scheduling options, and a supportive work environment where your contributions are valued. Apply today to start your journey with a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems and adhere to quality standards
- Collaborate with team members to improve service processes and knowledge base
- Meet performance targets including call volume, resolution rates, and quality scores
- Act as brand ambassador by maintaining positive communication during all interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills and active listening abilities
- Basic computer proficiency and typing skills (35+ WPM)
- Ability to multitask in fast-paced environments
- Previous customer service experience is a plus but not required
- Reliable internet connection for remote work components
- Must pass background check and drug screening