Job Description
Join Denver Connect Solutions as a Local Customer Service Representative and enjoy the stability of weekly pay with immediate start opportunities! We're seeking passionate individuals to deliver exceptional support to our Denver community. This role offers growth potential, competitive benefits, and a collaborative environment where your voice matters. If you thrive in fast-paced settings and want to make a direct impact, apply today!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with Denver-area customers
- Resolve billing inquiries, product issues, and service disruptions
- Document interactions in CRM systems with precision and timeliness
- Collaborate with local teams to escalate complex customer concerns
- Meet weekly performance metrics for resolution time and customer satisfaction
- Participate in ongoing product training for Denver-specific services
- Maintain compliance with company policies and local regulations
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local market preferred
- Proficiency with CRM software and multitasking tools
- Clear communication skills with strong Denver-area cultural awareness
- Ability to work rotating weekends and holidays as needed
- Typing speed of 40+ WPM with high accuracy
- Reliable transportation to our Denver office location