Job Description
Join our dynamic team at Apex Contact Solutions and launch your career in customer service! We're seeking enthusiastic Weekend Shift Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive training, and a supportive team environment. Immediate openings available – apply today and start earning this weekend!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to optimize service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening
- Ability to work independently in fast-paced environment
- Weekend availability required (Sat/Sun 8am-8pm)
- Background check and drug screen required