Job Description
Join our award-winning team as a Local Customer Service Representative and enjoy weekly pay with immediate start opportunities! We're seeking passionate individuals in Cleveland, OH (and expanding to Pennsylvania) to deliver exceptional customer experiences. No weekends or holidays required! Our supportive environment offers comprehensive training, career advancement paths, and a dynamic team culture. If you're ready to build a stable career with consistent paychecks and growth potential, apply today!
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries, complaints, and technical issues
- Process orders, payments, and account updates accurately
- Document interactions in CRM systems with precision
- Collaborate with team members to maintain service standards
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Reliable transportation to Cleveland, OH office
- Flexible availability for weekday shifts