Job Description
Join our award-winning team as a Local Customer Service Representative in Baltimore! We offer weekly pay, comprehensive paid training, and a supportive environment where your growth matters. As the first point of contact for valued customers, you'll resolve inquiries with empathy and efficiency while building lasting relationships. Enjoy competitive compensation, health benefits, and career advancement opportunities in a company that invests in its people.
Why Choose Us?
- Weekly paychecks – no more waiting!
- Paid training program (4 weeks)
- Health, dental, and vision benefits
- Performance-based bonuses
- Clear career path to leadership
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to ensure seamless service
- Meet/exceed performance metrics (e.g., CSAT, resolution time)
- Proactively identify opportunities to improve customer experience
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (fresh grads welcome!)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency with Windows OS and basic software
- Ability to work flexible shifts (including weekends)
- Positive attitude and customer-first mindset
- Local Baltimore residency required (in-person role)