Job Description
Join our dynamic team as a Local Customer Service Representative in Charlotte, NC! We're hosting an exclusive hiring event for dedicated professionals who thrive in fast-paced environments. Enjoy weekly pay, comprehensive benefits, and career growth opportunities. You'll be the frontline hero resolving inquiries with empathy and efficiency while building lasting client relationships.
Our ideal candidate brings passion for service and a commitment to excellence. With competitive compensation ($18.50-$24/hour) and immediate start dates, this is your chance to launch or elevate your career in customer support. Apply today to secure your spot at our hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case records
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and first-contact resolution rates
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2C/B2B environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication skills and active listening abilities
- Ability to multitask in high-volume settings while maintaining composure
- Positive attitude with problem-solving mindset and attention to detail
- Must be available for on-site hiring event in Charlotte on October 15th