Job Description
Join our award-winning customer service team and enjoy the stability of weekly pay! CustomerFirst Solutions is seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our Atlanta-based clients. This is your opportunity to build a rewarding career with immediate financial benefits and growth opportunities in Georgia's thriving service sector.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document all interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with support teams to escalate complex cases and ensure seamless resolution
- Meet/exceed performance metrics including CSAT scores and first-contact resolution rates
- Participate in ongoing product training to maintain expertise in service offerings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail environments
- Exceptional verbal/written communication skills with professional phone demeanor
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Ability to type 40+ WPM with high accuracy in fast-paced settings
- Strong problem-solving skills with ability to de-escalate sensitive situations
- Must pass background check and drug screening per company policy