Job Description
We're seeking enthusiastic Local Customer Service Representatives to join our dynamic team in Chicago! Enjoy the security of weekly pay and immediate start in a role where your people skills shine. ConnectHub Solutions values community-focused professionals who thrive in fast-paced environments.
What We Offer:
- Weekly paycheck - no more waiting!
- Comprehensive training on day one
- Clear career advancement path
- Supportive team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics for call quality and resolution times
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional evenings/weekends