Job Description
We are seeking a dedicated Local Customer Service Representative to join our growing team. If you are based in Chicago, IL, or anywhere in Florida, this opportunity is perfect for you. We offer a competitive wage with weekly pay and the flexibility to work from home or in our office. Join us today for an immediate start and a rewarding career.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on local market needs.
- Resolve product or service problems by clarifying the customer's issue, determining the cause of the problem, and selecting the best solution to solve it.
- Process orders, forms, applications, and other requests.
- Manage customer accounts accurately and update the CRM system.
- Escalate complex issues to the appropriate team members.
- Provide feedback to management on customer trends and service improvements.
Qualifications
- High school diploma or equivalent (GED).
- Excellent verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency with computers and standard software applications.
- Previous customer service experience is preferred but not required.
- Reliable internet connection if working remotely.