Job Description
Join Austin's premier customer service team! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences to our community. Enjoy weekly pay, comprehensive paid training, and career growth opportunities in the heart of Texas. No experience needed – we provide all tools for success!
Why Work With Us?
- Weekly paycheck – no more waiting
- Full paid training program (2 weeks)
- Health, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (MS Office, CRM systems)
- Ability to work flexible shifts (including weekends)
- Positive attitude with problem-solving mindset
- Must pass background check and drug screen
- Austin residency preferred (local focus)