Job Description
Join our award-winning customer experience team at Nexus Solutions Group! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our Texas-based clients. This full-time role includes comprehensive paid training and career advancement opportunities. Enjoy competitive benefits, flexible scheduling options, and a dynamic work environment where your growth is prioritized. Become an integral part of our mission to transform customer interactions into lasting relationships.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats for Texas-based clients
- Resolve customer inquiries, technical issues, and billing concerns with empathy
- Maintain detailed customer records in our CRM system
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvements based on customer feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in Texas market
- Proficiency with CRM software and MS Office Suite
- Exceptional communication skills in English and Spanish (bilingual a plus)
- Ability to thrive in fast-paced, team-oriented environment
- Strong problem-solving and conflict resolution abilities
- Must pass background check and pre-employment assessment