Job Description
Join Nexus Communications Group as a Remote Customer Service Specialist and transform your home office into a career launchpad! We're seeking passionate professionals to deliver exceptional service while enjoying the flexibility of working from anywhere in Georgia. As a key member of our award-winning team, you'll handle inbound/outbound calls, resolve inquiries with empathy, and contribute to our industry-leading customer satisfaction metrics.
Why Nexus? We offer comprehensive training, competitive benefits including health insurance and 401(k), monthly performance bonuses, and a supportive virtual community. Our state-of-the-art cloud-based platform ensures seamless connectivity while maintaining work-life balance.
Responsibilities
- Manage high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics including CSAT, AHT, and FCR
- Participate in ongoing product training and process improvements
- Escalate issues appropriately to supervisors when needed
Qualifications
- Minimum 1 year customer service or call center experience
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and conflict resolution expertise
- Proficiency with Microsoft Office and CRM platforms
- Quiet, dedicated home office space with reliable internet
- Ability to work flexible shifts including evenings/weekends
- US citizenship or permanent residency required