Job Description
Join our award-winning team in Wichita! We're hosting an exclusive hiring event for passionate Local Customer Service Representatives.
As the face of our brand, you'll deliver exceptional support to our Kansas community while building meaningful relationships. This hybrid role combines remote flexibility with in-office collaboration at our state-of-the-art Wichita facility. Enjoy competitive pay, comprehensive benefits, and career growth opportunities.
Why Wichita? Our local team thrives in this vibrant community, and we're committed to supporting our neighbors with meaningful careers.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using our CRM system
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with cross-functional teams to improve customer experience
- Participate in ongoing training to master product knowledge
- Identify upsell opportunities to enhance customer satisfaction
- Contribute to team performance metrics (CSAT, FCR, AHT)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local/regional markets
- Proficient in CRM platforms (Salesforce experience a plus)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for hybrid work schedule
- Must pass background check and drug screening