Job Description
Join our award-winning customer service team in Wichita! We're hosting an exclusive hiring event for passionate Local Customer Service Representatives who want to make a real impact in their community. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Our modern downtown office offers a collaborative environment where your voice matters. Don't miss this chance to become part of a company that values local talent and invests in its people. Event Details: October 15, 2023 | 9:00 AM - 4:00 PM | 456 Innovation Plaza, Wichita. Walk-ins welcome!
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve inquiries efficiently while maintaining a 95% customer satisfaction rate
- Document cases accurately in CRM systems and escalate complex issues appropriately
- Collaborate with local teams to implement community-specific service improvements
- Participate in quarterly service training to enhance product knowledge
- Contribute to Wichita-focused customer experience initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in local/regional role
- Strong communication skills with Midwestern cultural awareness
- Proficiency in CRM software (Salesforce experience a plus)
- Ability to work flexible hours including weekends for coverage
- Valid driver's license for occasional local travel
- Bilingual (English/Spanish) certification highly desirable