Job Description
Join Washington Connect Solutions as a Local Customer Service Representative and become the voice of our Washington-based community! We're seeking passionate professionals to deliver exceptional support to our local clients from the comfort of their homes. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while making a real difference in your community.
Why Join Us?
- Competitive hourly wage + performance bonuses
- Full benefits package (health/dental/vision)
- Home office stipend
- Paid training and career development
- Supportive team culture with virtual events
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for Washington-based clients
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with local teams to improve customer experience
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional communication skills (written/spoken)
- Proficiency with CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office
- Ability to work flexible hours including weekends
- Washington state residency required