Job Description
Join our award-winning customer support team as a Local Customer Service Representative and become the voice of our brand! We're seeking passionate individuals in North Carolina to deliver exceptional remote customer experiences from the comfort of your home office. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities within a rapidly expanding tech company. If you thrive in helping others and want to build a meaningful career locally while working remotely, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using CRM systems and internal knowledge bases
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Proactively identify opportunities to improve customer experiences
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a remote or local setting
- Excellent verbal/written communication skills with clear articulation
- Proficient in CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Must reside in North Carolina