Job Description
Join our award-winning customer support team with comprehensive paid training and weekly pay! We're seeking motivated Chat Support Specialists in New York to deliver exceptional digital customer experiences. No prior experience required—our 2-week paid training program will equip you with all necessary skills. Enjoy competitive hourly wages, flexible scheduling options, and career advancement opportunities within our rapidly growing tech company.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple platforms
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with technical teams to resolve complex issues
- Adhere to company SLAs for response time and resolution metrics
- Identify opportunities to improve customer experience workflows
- Participate in weekly team training sessions to enhance product knowledge
- Support seasonal campaigns during high-traffic periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent written communication skills with proper grammar
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and multitasking abilities
- Proficient with web-based tools and CRM platforms
- Customer service mindset with patience and empathy
- Available to work rotating weekends and holidays
- Must pass background check and drug screening