Job Description
Join our award-winning customer service team at Apex Solutions and become the voice of excellence for North Carolina residents! We're seeking passionate Local Customer Service Representatives to deliver exceptional support from the comfort of your home office. As a vital member of our community-focused team, you'll resolve inquiries with empathy and efficiency while enjoying competitive benefits, flexible scheduling, and career growth opportunities. Experience the perfect blend of local impact and remote work in a supportive environment that values your contribution to our state's service excellence.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat for North Carolina-based clients
- Resolve billing, technical, and product issues with precision and professionalism
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with local teams to address region-specific customer needs
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in continuous training to enhance product knowledge and soft skills
- Identify process improvements to enhance local service delivery
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience with remote work exposure
- Exceptional verbal/written communication skills with neutral accent
- Proficient in Windows OS and CRM software (Salesforce experience a plus)
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- North Carolina residency required for local market knowledge