Job Description
Join Houston's premier customer experience team as a Night Shift Call Center Agent! We're seeking dedicated professionals to deliver exceptional service during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your contributions. This role offers flexible scheduling and opportunities for career advancement within our rapidly growing organization.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while meeting performance metrics
- Collaborate with team members to escalate complex issues efficiently
- Maintain detailed knowledge of company policies and product offerings
- Contribute to continuous improvement initiatives through feedback
Qualifications
- Minimum 1 year customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to thrive in a fast-paced, night shift environment
- Proficiency with CRM software and MS Office Suite
- High school diploma or equivalent; college degree preferred
- Flexible availability including weekends and holidays
- Strong problem-solving and conflict resolution abilities