Job Description
Join Capital Connect Solutions as a Night Shift Call Center Agent and become the voice of our prestigious client portfolio! We're seeking dedicated professionals to deliver exceptional customer support during evening hours in the heart of Washington DC. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment while serving high-profile clients across government, tech, and healthcare sectors. Our state-of-the-art facility offers modern amenities and 24/7 support systems to ensure your success. Apply today and build your career in one of DC's most rewarding customer service roles!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and account management
- Maintain detailed call logs and update CRM systems with accurate information
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with cross-functional teams to resolve complex customer issues
- Adhere to strict confidentiality protocols when handling sensitive data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service/call center experience
- Exceptional communication skills and active listening abilities
- Strong problem-solving skills with attention to detail
- Ability to work independently in a fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Flexibility to work rotating weekends and holidays