Job Description
Join our dynamic team at ConnectServe Solutions and kickstart your career immediately! We're seeking motivated Night Shift Call Center Agents in Kansas City, MO to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for your success. This urgent opening requires immediate availability – apply today and start your new career tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and process orders using CRM systems
- Maintain accurate documentation of customer interactions and case resolutions
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to optimize customer service workflows
- Adhere to strict confidentiality and compliance protocols
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to thrive in fast-paced, night shift environment (11 PM - 7 AM)
- Proficient with Microsoft Office and CRM software
- Strong problem-solving abilities and emotional intelligence
- Reliable transportation and punctual attendance