Job Description
Join our dynamic team at ConnectSphere Solutions! We're hosting an exclusive hiring event for Night Shift Call Center Agents in Phoenix, AZ, with opportunities to support operations in New York. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary – we provide full training!
Why Join Us?
- Sign-on bonus of $1,000
- Health insurance, 401(k) matching, and paid time off
- Advancement opportunities to team lead/supervisor roles
- Modern workspace with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries regarding billing, services, and technical support
- Maintain detailed customer interaction records in CRM systems
- Meet/exceed daily performance metrics (call quality, resolution time)
- Collaborate with team members to improve service processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Basic computer proficiency (Windows, CRM software)
- Customer service mindset with problem-solving abilities
- Reliable transportation to Phoenix location
- Must pass background check and drug screening