Job Description
Join our award-winning customer support team as a Night Shift Call Center Agent in Sacramento! We offer comprehensive paid training, competitive compensation, and a dynamic work environment where your skills make a real impact. As a key member of our 24/7 support hub, you'll resolve customer inquiries with empathy and efficiency while building lasting relationships. Enjoy flexible scheduling, career advancement opportunities, and a supportive team culture that values your growth.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and accuracy
- Resolve billing, technical, and account-related inquiries
- Document interactions in CRM systems with precise detail
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team leads to improve service protocols
- Adhere to compliance regulations and security protocols
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service/call center experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening skills
- Ability to work independently in a fast-paced environment
- Reliable transportation for night shift availability
- Pass background check and pre-employment screening