Job Description
Join our award-winning customer service team and launch your career in San Antonio's thriving call center industry! We're seeking motivated Night Shift Agents to deliver exceptional support to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive team environment with immediate start opportunities. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM systems
- Meet/exceed daily performance metrics (handle time, quality scores)
- Document interactions accurately in customer relationship databases
- Collaborate with team leads to improve service processes
- Maintain compliance with industry regulations and company policies
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working flexible night shifts (10 PM - 6 AM)
- Basic computer proficiency with Windows OS
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening