Job Description
Join Columbus Connect Solutions and become part of our award-winning customer service team! We're seeking dedicated Night Shift Call Center Agents to deliver exceptional support to our valued clients. This immediate-start opportunity offers competitive pay, comprehensive training, and a supportive team environment. Work flexible overnight hours while advancing your career in a dynamic, fast-paced setting. Our Columbus-based operations combine local community focus with global reach, providing the perfect platform for growth. Enjoy state-of-the-art facilities, performance-based incentives, and clear advancement pathways. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in compliance with company standards
- Meet/exceed performance metrics including quality and productivity
- Collaborate with team members to improve service delivery
- Adhere to security protocols for sensitive information
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong communication and problem-solving skills
- Ability to type 40+ WPM with accuracy
- Proficient in Windows OS and basic software
- Reliable transportation for overnight shifts
- Flexibility to work weekends and holidays
- Background check and drug screen required