Job Description
Join our elite night shift team in El Paso and launch your career in customer service! We're seeking motivated individuals to deliver exceptional support during peak evening hours. Enjoy comprehensive paid training, flexible scheduling, and opportunities for advancement. Our state-of-the-art facility offers a supportive environment where your success is prioritized. As a key member of our 24/7 operation, you'll gain valuable experience while earning competitive pay with benefits including health insurance and retirement plans.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Meet daily performance metrics including call quality and resolution targets
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Adhere to HIPAA and company compliance protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM)
- Ability to work independently during overnight hours
- Proficient with Windows OS and basic software
- Spanish bilingual skills highly desirable
- Must pass background check and drug screening