Job Description
Join our award-winning team as a Chat Support Specialist in sunny Florida! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat channels. Enjoy the stability of weekly pay and immediate start date while working remotely from anywhere in the Sunshine State. No weekends required!
What Makes This Role Exceptional:
- Weekly direct deposit paychecks
- Comprehensive paid training
- Flexible remote work setup
- Performance-based quarterly bonuses
- Clear career advancement paths
As a cornerstone of our digital customer service team, you'll resolve technical inquiries, troubleshoot issues, and build lasting client relationships—all while enjoying Florida's vibrant lifestyle.
Responsibilities
- Deliver real-time chat support for SaaS products across multiple platforms
- Resolve technical issues with 95% first-contact resolution rate
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 engineers for complex escalations
- Proactively identify upsell opportunities during interactions
- Adhere to SLA metrics with <2 minute average response time
- Participate in weekly product knowledge workshops
Qualifications
- Minimum 1 year customer service experience
- 60+ WPM typing accuracy with 98% precision
- Proficiency in Zendesk and Intercom platforms
- Fluent written English with neutral accent
- Strong troubleshooting skills for Windows/macOS
- Available for 40-hour workweek (9am-6pm EST)
- Reliable high-speed internet connection
- Must reside in Florida state