Job Description
Join our dynamic call center team in San Jose and launch your career with paid training! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support to clients across diverse industries. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. No experience necessary – we provide all training needed to succeed!
Why Work With Us?
• Paid 2-week training program
• Night shift differential pay
• Health/dental/vision insurance
• Career advancement opportunities
• Employee recognition programs
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency (typing 35+ WPM)
- Flexibility to work weekends/holidays as needed
- Pass background check and drug screening
- Commitment to 6-month employment minimum