Job Description
Join our award-winning customer service team in Kansas City and launch your career with paid training! We're seeking motivated Night Shift Call Center Agents to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No experience required – we provide all necessary training!
As a key member of our 24/7 operations center, you'll resolve inquiries, troubleshoot issues, and build lasting customer relationships. Our commitment to your success includes ongoing development programs and advancement opportunities within our nationwide network.
Responsibilities
- Handle inbound/outbound calls for Fortune 500 clients with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and service features
- Maintain detailed case documentation in CRM systems with 99% accuracy
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to process improvements and knowledge sharing
- Adhere to compliance protocols and data security standards
- Participate in monthly skill-building workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with 35+ WPM typing speed
- Flexibility to work 10:00 PM - 6:30 AM (Sun-Thu)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our downtown facility
- Pass background/drug screening (paid by employer)