Job Description
Join our elite night shift team at GlobalConnect Solutions and become a vital part of New York's customer service landscape! We're seeking motivated individuals to handle high-volume inbound/outbound calls for prestigious NYC-based clients. No experience required – we provide comprehensive paid training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive 24/7 environment.
Why Work With Us?
- Comprehensive paid training program ($2,000 value)
- Performance-based quarterly bonuses
- Health, dental, and vision insurance
- Tuition reimbursement for further education
- Modern downtown Atlanta workspace with free parking
Responsibilities
- Handle 50-75 inbound/outbound calls per shift for NYC clients
- Resolve customer inquiries using CRM software (Salesforce)
- Document interactions accurately in call tracking systems
- Meet/exceed quality and productivity metrics
- Collaborate with day team for seamless client handoffs
- Participate in weekly performance reviews
- Adhere to PCI compliance standards
Qualifications
- High school diploma or equivalent
- Strong typing skills (40+ WPM)
- Excellent verbal communication abilities
- Comfortable working overnight shifts (10 PM - 6 AM)
- Basic computer proficiency
- Problem-solving aptitude
- Ability to multitask in fast-paced environment
- No prior call center experience required