Job Description
We are thrilled to announce a Hiring Event for dedicated Customer Service Representatives in Louisville, KY. Join a dynamic team where your communication skills directly impact our customers' experience. This is an excellent opportunity for a career-minded professional seeking stability and growth.
What We Offer:
- Competitive hourly wage ranging from $18.00 to $22.00.
- Comprehensive medical, dental, and vision insurance.
- Generous paid time off and paid holidays.
- Professional development and advancement opportunities.
Key Duties:
- Handle high-volume inbound and outbound calls with professionalism and empathy.
- Resolve customer inquiries and issues efficiently to ensure a positive outcome.
- Update and maintain accurate customer records in the CRM system.
- Identify customer needs and suggest appropriate solutions or products.
- Collaborate with team leads to improve service processes.
Qualifications:
- High school diploma or GED required.
- Previous call center or customer service experience is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work flexible shifts, including evenings and weekends.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Accurately record customer information and interactions into the CRM database.
- Identify opportunities to upsell products or services based on customer needs.
- Collaborate with team leads and other departments to solve complex problems.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in a call center or customer service role is preferred but not required.
- Excellent verbal communication and active listening skills.
- Proficiency with computer systems and basic software applications.
- Ability to work flexible shifts, including evenings and weekends.