Job Description
Join ConnectServe Solutions as a Night Shift Call Center Agent in Austin, TX! We're hiring passionate individuals to deliver exceptional customer service during our evening hours. Enjoy paid training, competitive pay, and career growth opportunities in a supportive environment. Our Austin team serves diverse industries with state-of-the-art technology and flexible scheduling. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Previous customer service experience preferred
- Reliable transportation to Austin location
- Availability to work nights (10 PM - 6 AM)
- Positive attitude and problem-solving mindset